RETURN POLICY

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RETURN OF GOODS FOR CREDIT FOR REFUND

Goods supplied in accordance with the buyer’s order can only be returned with the express approval of the seller.

An exception of this returns policy is goods that have been specifically indented for the buyer, which are not returnable.

Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.

Where goods are accepted (for credit or refund at the seller’s discretion) they must be delivered at the buyer’s expense into the seller’s store or warehouse in original condition and packaging. Returned products are the buyer’s responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.

The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 25% of the invoice priced and levied at the seller’s absolute discretion.

Any refunds (at the seller’s discretion) will be refunded in the form of the original payment method used by the buyer.

Under the Consumer Guarantees Act the Seller is not required by the law to offer a refund if the Buyer decided they do not want the goods anymore after the purchase. The Act only applies when the goods do not meet one of the guarantees. Each return case under this circumstances will be looked at individually by the Seller to decide whether to accept the return or decline.